FAQ

 

Pet Sitting Frequently Asked Questions (FAQs)

  • Are you Insured and Bonded?

YES!  Play Time Pet Care is insured and bonded.  The sitters that work with us are covered under our insurance and bonding.  Insurance will cover anything that happens to your pet in the case of neglect by our sitters.  Bonding will cover anything that is “mysteriously” missing from your home.  Another question you may be asking yourself is “Have you ever had to utilize your insurance or bonding?”  The answer is NO.

  • Will you skip days while caring for my kitty?  

NO.  We do not skip days while caring for any pet.  At a minimum, cats need to be visited every 24 hours.  Feel free to refer to an article I wrote regarding why we don’t skip days.

  • Do you administer medications?

YES.  We are capable of administering shots, oral and topical medications.

  • What is your rate?

Every family is different.  There are many factors that play into our rates.  Some factors include, how many pets you have, if you live within our service area and they type of service you are looking for.  Since our services are completely customizable, the phone consultation is a great way to discuss your needs and receive a quote for services. Call us at 480-292-9735 for a custom no obligation quote.

  • Are your pet sitters background checked?

YES!  Every sitter goes through a thorough national criminal database background check.  We look for past criminal activity and driving records, not only in Arizona, but anywhere they have ever lived before.  If there is any flags on the background check, they do not get hired.

  • When do we need to book services?

Book services as soon as you know you are going somewhere.  Especially during the holidays!  Our sitters book up quickly for overnight and live in services.  **New clients are required to book at least 1 week in advance.

  • When is payment due?

Payment is due upfront.  We accept checks, cash and major credit cards (Visa, Mastercard, Discover)  **New clients are required to pay by check during the meet and greet.

  • Should I tip my pet sitter?  

Tips are never expected but they are greatly appreciated.  Learn more about tipping your pet sitter by reading the article “Should I Tip My Pet Sitter?”

  • How did you get started in this business?

As the owner, my story is easy. I have had a love for pets all my life. It wasn’t until my husband and I went to Hawaii for 10 days did I realize the importance of having a responsible, trusting person take care of my dogs while we were gone. Normally I would have a friend come by and look after them, but wasn’t exactly sure if my friends were staying long enough to feed, water and play with them. Our Hawaii trip entailed my father-in-law coming in from California to stay with our dogs. This was the first time I was not worried or stressed about how my dogs were being taken care of. I KNEW they were in good hands. After we got home, I knew I had to let other people know they too could enjoy a relaxing vacation without worrying about their pets.

  • What is your hiring procedure?

Our hiring process is a rigorous one.  We don’t hire just anyone.  There is a 3 step process, one of which being a working interview where the potential sitter follows me on a couple visits so I can see how they react in several different situations.  Before the working interview, applicants are background checked against the national criminal database.  I have several roadblocks in place to make sure they can follow precise instructions and are able to pay attention to details.  All sitters are placed on a 90 day probation.  During their probation their work is checked on and drive bys are done at odd hours of the night to make sure they are where they need to be (when doing overnights and live ins).

  • What do you feel qualifies you to take care of a pet?

Not only have I had pets my entire life and love them to no end, I have also taken the extra time to become accredited through the National Association of Professional Pet Sitters highly recognized accreditation course. I have also become certified in pet CPR & First Aid. All my pet sitters will also be certified in pet CPR & First Aid and review the course material to get accredited as I did.

  • How many years have you been working with animals or pet sitting?

I have had pets my entire life. Starting as a young child with dogs and cats. I helped my first dog deliver a litter of puppies. I actually had to help her by pulling one out because she was so tired. I got to choose which pup from that litter we kept…Max…he was the BEST! I have pet sat for friends and family from the time I was able to drive.  PTPC was born in February of 2010.

  • Do you specialize in any particular kind of animal?

I don’t specialize. There are some animals I prefer not to work with. Those would include farm animals…pigs, chickens, goats, sheep, etc.

  • Do you have any professional pet sitting memberships?

Yes. Play Time Pet Care is a member of the Association of Professional Pet Sitting Excellence.

  • Are there any types of pets you refuse to sit for?

Yes. There are pets that I do not have experience with and for the betterment of the family, the pet and myself I will not sit for pets that are known to be aggressive or have a history of aggression. This does not exclude certain breeds that are known to be aggressive.

  • Are you uncomfortable around or scared of any particular pets?

I am uncomfortable around snakes…but that doesn’t mean I don’t have a pet sitter on staff that loves snakes.