FAQ

Pet Sitting Frequently Asked Questions (FAQs)

Are you Insured and Bonded?

YES!  Play Time Pet Care is insured and bonded.  The sitters that work with us are covered under our insurance and bonding.  Insurance will cover anything that happens to your pet in the case of neglect by our sitters. Bonding will cover anything that is “mysteriously” missing from your home. 

Will you skip days while caring for my kitty?  

NO.  We do not skip days while caring for any pet.  At a minimum, cats need to be visited every 24 hours.  Feel free to refer to an article I wrote regarding why we don’t skip days.

Do you administer medications?

YES.  We are capable of administering shots, oral and topical medications.

What is your rate?

 There are many factors that play into our rates such as how many pets you have and the type of service you are looking for.  Since our services are completely customizable, the phone consultation is a great way to discuss your needs and receive a quote for services. 

Are your pet sitters background checked?

YES!  Every sitter goes through a national criminal database background check.  We look for past criminal activity and driving records, not only in Arizona, but anywhere they have ever lived before. 

What is your hiring procedure?

There is a 3 step process, beginning with a meet a greet with the applicant. Secondly, a working interview with my personal pets whom I trust to give me the best feedback. Thirdly a background check is submitted and while waiting on the results the potential sitter follows me on a few visits so I can see how they react in several different situations. All sitters are placed on a 90 day probation period. All employees have their work monitored and spot checked.

When do we need to book services?

Book services as soon as you know you are going somewhere.  Especially during the holidays!  **New clients are required to book a minimum of 5 days prior to services.**

When is payment due?

Payment is due prior to services.  We accept checks, cash and major credit cards (Visa, Mastercard, Discover)  

Should I tip my pet sitter?  

Tips are never expected but they are greatly appreciated.  Learn more about tipping your pet sitter by reading the article “Should I Tip My Pet Sitter?”

 

How many years have you been working with animals or pet sitting?

I have been pet sitting for 10 years, 6 of them have been with Play Time Pet Care. I became the new owner on January 1st 2018. If you'd like to learn more about me please click here.

 

What do you feel qualifies you to take care of a pet?

I have had pets all my life and love them dearly. I consistently go through continuing education to ensure that I am up to date on caring for your pets needs. I have also taken classes on canine and feline behavior. I am Pet CPR and First Aid Certified. All staff goes through continuing education and Pet CPR and First Aid certification.

 

Do you specialize in any particular kind of animal?

I don't specialize in any certain type of animal. I do enjoy working with dogs, cats and small animals though. 

 

Are there any types of pets you refuse to sit for?

Yes. I do not have experience working with farm animals so unfortunately I have chosen to not provide services for them. 

 

 

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Get Started Today!

Contact us for your FREE no obligation consultation to get a custom quote that meets the needs of your family and pets. Call 480-292-9735 or fill out a contact form online if you prefer email.